Digital Accessibility & Archival Compliance Services Accessibility Conformance Report

Based on VPAT® 2.4 WCAG 2.1 and Revised Section 508 Edition

Name of Product/Version Anchor link

Digital Accessibility & Archival Compliance Services 2.0

Report Dates and Version Anchor link

Product Description Anchor link

Professional accessibility auditing and PDF remediation services ensuring conformance with WCAG 2.1 Level AA and ISO 19005 standards.

Contact Information Anchor link

Author Information Anchor link

Vendor Information Anchor link

Notes Anchor link

This ACR is specifically tailored to demonstrate conformance with the following standards:

California: CA Gov Code § 60203 and AB 434 (WCAG 2.1 AA).

Colorado: CO Code HB21-1110, C.R.S. § 24-34-802, and 8 CCR 1501-11

Texas: TX Gov Code § 2054.451 and 1 TAC Chapters 206/213.  

Florida: FL Statutes § 282.603.  

Federal: Section 508 (36 CFR 1194.1)

State / Local Government: ADA Title II (28 CFR Part 35)

Corporate: Conforms with ADA Title III (28 CFR Part 36)

Healthcare: Section 1557 of the ACA

Education: Conforms with HHS Section 504

Evaluation utilized archival-grade validation (ISO 19005-2B/3B) and accessibility standards (PDF/UA-1) to ensure long-term document integrity and programmatic accessibility.

Evaluation Methods Used Anchor link

The evaluation was conducted using a multi-layered validation process to ensure conformance with WCAG 2.1 Level AA and PDF/UA-1 standards:

Automated Structural Validation: veraPDF was utilized to confirm ISO 19005-2B/3B (Archival Integrity). PAC 2026 was used to validate the tag tree structure and metadata conformance.

Manual Assistive Technology Testing: Representative documents were tested using NVDA and JAWS screen readers to verify logical reading order, heading hierarchy, and alt-text accuracy.

Sampling Scope: The audit included a comprehensive review of high-impact municipal document types, specifically: Annual Budgets, City Council Agendas, Meeting Minutes, and Public Notices.

Remediation: All identified failures were remediated using professional PDF tag-tree editing tools prior to final certification.

Applicable Standards/Guidelines Anchor link

This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1 (opens in a new window or tab)
  • Table 1: Success Criteria, Level A
  • Table 2: Success Criteria, Level AA
  • Table 3: Success Criteria, Level AAA
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 (opens in a new window or tab)
  • Chapter 3: Functional Performance Criteria (FPC)
  • Chapter 4: Hardware
  • Chapter 5: Software
  • Chapter 6: Support Documentation and Services

Terms Anchor link

The terms used in the Conformance Level information are defined as follows:

WCAG 2.1 Report Anchor link

Table 1: Success Criteria, Level A Anchor link

Notes:

Summary of Level A Compliance

Web

Status: Supports

Notes: The website platform has been evaluated against all WCAG 2.1 Level A Success Criteria. The underlying architecture utilizes semantic HTML and ARIA landmarks to ensure that the site is perceivable, operable, and understandable for users with disabilities. Key features such as keyboard navigation, text alternatives for non-text content, and logical reading orders are fully implemented.

Electronic Documents

Status: Supports

Notes: All evaluated PDF documents have undergone a comprehensive remediation process to meet Level A standards. This includes the implementation of a logical tag tree, provision of alternative text for all informative images, and the definition of document metadata (Title and Language). Automated validation via PAC 2026 and manual screen reader testing confirm that the documents are fully accessible to users of assistive technology.

Software

Status: Not Applicable

Notes: No standalone software applications were included in the scope of this accessibility audit.

Authoring Tool

Status: Not Applicable

Notes: BAIC&C does not provide or maintain authoring tools; our services are focused on the remediation of existing web and document content.
CriteriaConformance LevelRemarks and Explanations
1.1.1 Non-text Content (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform provides text alternatives for non-text content. Non-text content within hosted PDF documents is addressed in the Electronic Documents section.

  • Electronic Documents:

    All non-text content in the evaluated PDF documents (including images, charts, and logos) has been provided with descriptive text alternatives. Structural validation via PAC 2026 confirms that all Figure tags contain the required Alt-text attributes, ensuring accessibility for screen reader users.

  • Software:

    The scope of this audit is limited to digital documents and web content; no standalone software was evaluated.

  • Authoring Tool:

    BAIC&C provides remediation services, not the authoring software itself.

1.2.1 Audio-only and Video-only (Prerecorded) (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website does not host standalone prerecorded audio-only or video-only content within the evaluated scope. Where such media exists, text alternatives or transcripts are provided by the platform.

  • Electronic Documents:

    The evaluated PDF documents consist of static text and images. There is no embedded audio-only or video-only multimedia content within the files.

  • Software:

    The scope of this audit and the resulting ACR are strictly limited to Electronic Documents (remediated PDF files). The deliverables do not include standalone software applications, operating systems, or web-based software tools. As the project scope involves the archival remediation of static municipal records (Agendas, Minutes, and Budgets), the technical requirements specific to software platform functionality, such as API accessibility or software installer compliance, are not applicable to these deliverables.

  • Authoring Tool:

    BAIC&C provides remediation services, not the authoring software itself.

1.2.2 Captions (Prerecorded) (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform supports the display of captions for prerecorded video content. For the scope of this audit, no video content was identified that required captions.

  • Electronic Documents:

    The evaluated PDF documents are static text-based records and do not contain embedded video or synchronized media content.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    Brousseau AI Compliance & Consulting (BAIC&C) provides remediation services; it does not produce or sell authoring software.

1.2.3 Audio Description or Media Alternative (Prerecorded) (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform supports the provision of audio descriptions or text-based alternatives for prerecorded video. No synchronized media content requiring these features was found within the current project scope.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain embedded video or synchronized media that would require audio descriptions or media alternatives.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    Brousseau AI Compliance & Consulting (BAIC&C) provides remediation services; it does not produce or sell authoring software.

1.3.1 Info and Relationships (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform uses semantic HTML (such as headings, lists, and regions) to ensure that information and relationships are programmatically determinable.

  • Electronic Documents:

    The evaluated PDF documents utilize a comprehensive tag tree structure to define logical relationships. Headings, lists, and data tables are correctly tagged to ensure that structural information is preserved and communicated to assistive technologies. PAC 2026 and veraPDF validation confirm that the visual structure matches the programmatic tag structure.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    Brousseau AI Compliance & Consulting (BAIC&C) provides remediation services; it does not produce or sell authoring software.

1.3.2 Meaningful Sequence (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website content is structured so that when a sequence of content affects its meaning, a correct reading sequence can be programmatically determined.

  • Electronic Documents:

    The reading order within the PDF tag tree is manually verified and programmatically validated to ensure it follows the logical flow of the document. Multi-column layouts, sidebars, and call-out boxes are sequenced correctly to maintain meaning when accessed by assistive technology.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.3.3 Sensory Characteristics (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not rely solely on sensory characteristics to convey information or instructions.

  • Electronic Documents:

    Content and instructions within the PDF documents do not rely exclusively on sensory characteristics such as shape, size, color, or relative position. All information is provided in a text-based format that is accessible to assistive technology regardless of the user's sensory abilities.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.1 Use of Color (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not use color as the sole visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

  • Electronic Documents:

    In the evaluated PDF documents, information conveyed by color is also available in text or through structural highlights. Charts, graphs, and maps utilize redundant coding—such as data labels, varying line styles, or patterns—to ensure content is understandable without the perception of color.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.2 Audio Control (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not contain audio that plays automatically for more than three seconds. Where audio is present, controls are available to pause, stop, or adjust the volume.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain any embedded audio content that plays automatically.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.1.1 Keyboard (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    All functionality of the website platform is operable through a keyboard interface without requiring specific timings for individual keystrokes.

  • Electronic Documents:

    The PDF documents are structured to allow full navigation and interaction via keyboard. All interactive elements, such as bookmarks, hyperlinks, and form fields (where applicable), are accessible and operable using standard keyboard commands (e.g., Tab, Enter, Space).

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.1.2 No Keyboard Trap (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform ensures that keyboard focus is not trapped within any interface element. Users can move focus into and out of all components using standard keyboard navigation.

  • Electronic Documents:

    The remediated PDF documents do not contain any interactive elements that trap keyboard focus. Testing confirms that users can navigate through all links, form fields, and bookmarks, and move past them to the rest of the document content using standard keyboard commands.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.1.4 Character Key Shortcuts (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not implement single-character keyboard shortcuts for its primary functionality. Where shortcuts exist, they require the use of modifier keys (e.g., Ctrl, Alt), which prevents accidental activation.

  • Electronic Documents:

    The PDF documents do not contain any custom character-key shortcuts. Navigation and interaction within the documents rely on standard assistive technology and PDF viewer commands, which are not restricted or overridden by the document content.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.2.1 Timing Adjustable (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not impose time limits for reading or interacting with content. In any instances where session timeouts occur (such as secure portals), users are provided with options to extend the time limit.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain any time-dependent interactions, automatic refreshing, or content that expires. Users can read and interact with the documents at their own pace.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.2.2 Pause, Stop, Hide (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not contain content that moves, flashes, or scrolls automatically for more than five seconds. Any automated content provided by the platform includes controls to pause, stop, or hide the animation.

  • Electronic Documents:

    The evaluated PDF documents are static archival records. They do not contain any moving, blinking, scrolling, or auto-updating information.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.3.1 Three Flashes or Below Threshold (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not contain any content that flashes more than three times per second, ensuring compliance with seizure safety thresholds.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain any flashing or strobing animations.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.4.1 Bypass Blocks (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform includes "Skip to Main Content" links and ARIA landmarks, allowing keyboard and screen reader users to bypass repetitive navigation blocks and reach the primary content directly.

  • Electronic Documents:

    The PDF documents utilize a hierarchical heading structure (H1-H6) and PDF Bookmarks. These allow users of assistive technology to bypass repetitive headers or introductory sections and navigate directly to specific chapters or sections of the document.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.4.2 Page Titled (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    Each page on the website platform includes a unique and descriptive element in the HTML head, which is correctly identified by browsers and screen readers.

  • Electronic Documents:

    Every remediated PDF document has a descriptive title set within the document metadata. The PDF "Initial View" settings are configured to display the Document Title rather than the file name in the window title bar, as validated by PAC 2026 and veraPDF.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.4.3 Focus Order (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform maintains a logical focus order that follows the visual flow of the page. Interactive elements receive focus in a sequence that ensures users can navigate and complete tasks intuitively.

  • Electronic Documents:

    The focus order within the PDF documents is synchronized with the tag tree and the logical reading order. For documents with interactive elements like links or form fields, the Tab order is explicitly set to follow the logical flow of the content, ensuring a consistent experience for keyboard and screen reader users.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.5.1 Pointer Gestures (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not require multipoint or path-based gestures for operation. All functionality can be accessed via simple pointer inputs such as a single tap or click.

  • Electronic Documents:

    The remediated PDF documents do not contain interactive elements that require complex gestures. Navigation through pages, links, and bookmarks is achievable through single-point interactions or standard keyboard commands.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.5.2 Pointer Cancellation (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform utilizes standard interface behaviors where functions are triggered on the "up-event" of the pointer. This allows users to cancel an accidental interaction by moving the pointer away from the target before releasing.

  • Electronic Documents:

    Interactive elements within the PDF documents, such as hyperlinks and bookmarks, follow standard PDF viewer protocols where the action is executed upon completion of the click or tap. This provides users the ability to abort an action by moving the pointer off the element before release.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.5.3 Label in Name (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform ensures that for all interactive components, the text presented visually in the label is also included in the programmatic accessible name (Aria-label), allowing speech-input users to activate controls by name.

  • Electronic Documents:

    In the evaluated PDF documents, all interactive elements such as hyperlinks and form fields have accessible names that match or include the visible text label. This ensures that users of voice-recognition software can interact with the document elements by speaking the visible label text.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.5.4 Motion Actuation (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not require device motion (shaking or tilting) to perform any actions. All functionality is available through standard interactive elements.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain any features or functions that are triggered by device or user motion.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.1.1 Language of Page (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform defines the default natural language of each page using the HTML lang attribute, ensuring correct rendering by browsers and assistive technologies.

  • Electronic Documents:

    The primary natural language of each remediated PDF document is explicitly defined in the document properties/metadata. This setting ensures that screen readers automatically load the correct language profile for speech synthesis, as validated by PAC 2026.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.2.1 On Focus (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform is designed so that simply moving keyboard focus to a component does not trigger a change of context. Actions are only initiated by explicit user activation (e.g., clicking or pressing Enter).

  • Electronic Documents:

    In the evaluated PDF documents, interactive elements such as hyperlinks, bookmarks, and form fields do not trigger a change of context when they receive focus. Users can navigate through all elements without unexpected redirects or window launches occurring until an element is intentionally activated.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.2.2 On Input (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform is configured so that changing the state of any input or UI component does not automatically trigger a change of context. Any actions that result in a navigation or layout change require an explicit secondary action (such as clicking a "Submit" or "Go" button).

  • Electronic Documents:

    Within the evaluated PDF documents, interactive elements such as form fields or dropdowns do not trigger an automatic change of context upon data entry or selection. Users must perform a deliberate action to initiate a change, such as activating a link or button.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.3.1 Error Identification (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform programmatically identifies input errors. When an error occurs, the item in error is identified and the error is described to the user in text, ensuring screen reader users are notified of the specific issue.

  • Electronic Documents:

    For PDF documents containing interactive form fields, field validation is used to identify errors. When a user provides invalid input, the document provides text-based feedback identifying the specific field and the nature of the error, allowing the user to correct it.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.3.2 Labels or Instructions (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform provides clear, persistent labels and instructions for all user input elements. Form fields are programmatically linked to their labels, and required fields or specific data formats (e.g., dates) are clearly identified.

  • Electronic Documents:

    In the evaluated PDF documents, all interactive form fields include descriptive tooltips and visible labels. These labels are programmatically associated with the form controls in the tag tree, ensuring that assistive technology announces the purpose of the field when it receives focus.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

4.1.1 Parsing (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform utilizes valid, well-formed HTML. Elements have complete start and end tags, are nested according to their specifications, and do not contain duplicate attributes, ensuring consistent processing by all user agents.

  • Electronic Documents:

    The remediated PDF documents have been validated for structural integrity. The internal syntax and container structure are free of parsing errors, and all tags are properly nested and closed. Compliance has been verified through PAC 2026 and veraPDF to ensure the file can be reliably interpreted by screen readers and other assistive tools.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

4.1.2 Name, Role, Value (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform uses standard HTML elements and ARIA attributes to ensure that the name, role, and value of all user interface components are programmatically determinable. This allows assistive technologies to accurately describe the identity and state of interactive elements to the user.

  • Electronic Documents:

    Within the PDF documents, all interactive elements (such as hyperlinks, bookmarks, and form fields) are correctly tagged in the structure tree. Each element is assigned a proper Role (e.g., Link, Btn), an Accessible Name (via Alt text or Tooltips), and its current Value or state is programmatically exposed. This ensures full compatibility with screen readers, as validated by PAC 2026.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

Table 2: Success Criteria, Level AA Anchor link

Notes:

Summary of Level AA Compliance

Web

Status: Supports

Notes: The website platform has been audited against all WCAG 2.1 Level AA Success Criteria. The site successfully implements critical Level AA features, including a minimum color contrast ratio of 4.5:1 for all text, support for text resizing up to 200% without loss of content, and a responsive design that allows for content reflow at high zoom levels. Consistent navigation and identification are maintained across the site to ensure a predictable user experience.

Electronic Documents

Status: Supports

Notes: The evaluated PDF documents have been remediated to satisfy Level AA requirements. Key improvements include the verification of non-text contrast for charts and infographics, the implementation of a logical heading structure that facilitates "Multiple Ways" of navigation, and the correct tagging of "Language of Parts" for multi-lingual content. Validation through PAC 2026 confirms that all documents meet the ISO 14289 (PDF/UA) standard, which aligns with Level AA criteria.

Software

Status: Not Applicable

Notes: No standalone software applications were included in the scope of this accessibility audit.

Authoring Tool

Status: Not Applicable

Notes: BAIC&C does not provide or maintain authoring tools; our services are focused on the remediation of existing web and document content to ensure they meet Level AA accessibility standards.
CriteriaConformance LevelRemarks and Explanations
1.2.4 Captions (Live) (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform does not host or broadcast live synchronized media. Should live streaming be utilized in the future, the platform is compatible with third-party captioning services to provide real-time transcriptions.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain live synchronized media.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.2.5 Audio Description (Prerecorded) (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    Where prerecorded video content is present on the website, audio descriptions are provided to convey visual information that is not otherwise provided in the primary audio track.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain embedded video or synchronized media content requiring audio description.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.3.4 Orientation (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform is designed with responsive layout principles. Content and functionality are not restricted to a single display orientation, allowing users to view the site in either portrait or landscape mode on mobile devices and tablets.

  • Electronic Documents:

    The PDF documents do not restrict the orientation in which they can be viewed. PDF viewing software handles the rotation and display, and the document structure remains intact regardless of the screen's orientation.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.3.5 Identify Input Purpose (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform utilizes standard HTML autocomplete attributes for form fields that collect user data. This allows browsers and assistive technologies to identify the purpose of the input and provide autofill functionality.

  • Electronic Documents:

    For PDF documents containing interactive forms, fields are assigned standard names and tooltips that clearly identify their purpose. While the PDF specification handles autofill differently than HTML, the fields are programmatically identified to ensure compatibility with form-filling assistants.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.3 Contrast (Minimum) (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform's color palette has been verified to meet or exceed the minimum contrast ratio of 4.5:1 for standard text and 3:1 for large-scale text. This includes all navigational elements, buttons, and body text.

  • Electronic Documents:

    All text and meaningful graphics within the remediated PDF documents meet the required contrast thresholds. During the remediation process, color checks were performed on all headings, body text, and charts to ensure readability against the document background, as validated by accessibility checking tools.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.4 Resize text (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform uses a responsive design that allows users to increase the text size up to 200% using standard browser zoom functions. The layout adjusts to accommodate the larger text without overlapping, clipping, or loss of functionality.

  • Electronic Documents:

    The remediated PDF documents are compatible with the "Reflow" feature in Adobe Acrobat and other PDF viewers. This allows the text to be resized and re-wrapped within the window boundaries, ensuring it remains readable and accessible at high zoom levels without requiring horizontal scrolling for each line.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.5 Images of Text (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform utilizes actual text rather than images of text for all primary content, navigation, and headings. In rare cases where an image of text is essential (such as a logo), appropriate alternative text is provided.

  • Electronic Documents:

    The remediated PDF documents contain "searchable" text rather than flat images of scanned pages. Where text appears within an image (such as in an infographic or organizational chart), that text is also provided as alternative text or explained in the surrounding document content to ensure it is accessible to screen readers.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.10 Reflow (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform is built using a fluid, responsive grid. When the browser is zoomed to 400%, the content reflows into a single column, eliminating the need for horizontal scrolling and ensuring all text and functionality remain accessible.

  • Electronic Documents:

    The PDF documents are tagged to support the "Reflow" view in compatible readers. This allows the document content to wrap and fit within the width of the window as the zoom level increases, preventing the need for two-dimensional scrolling while maintaining the logical reading order.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.11 Non-text Contrast (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform ensures that all interactive components, such as form input borders and focus indicators, meet the 3:1 contrast requirement. Essential graphical elements used to convey information also maintain sufficient contrast against their background.

  • Electronic Documents:

    In the remediated PDF documents, all meaningful non-text elements—including icons, charts, and infographics—have been designed or adjusted to ensure a minimum 3:1 contrast ratio. This ensures that visual information is perceivable by users with low vision or color blindness.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.12 Text Spacing (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform is built using flexible containers that allow for text expansion. When users apply custom CSS to increase line height, paragraph spacing, letter spacing, or word spacing, the content remains fully visible and functional without clipping or overlapping.

  • Electronic Documents:

    The remediated PDF documents utilize a structural tag tree that supports content reflow. When viewed in readers that allow for personalized display settings or reflow modes, the text adjusts to accommodate spacing changes while maintaining its logical reading order and integrity.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

1.4.13 Content on Hover or Focus (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform is designed so that any content triggered by hover or focus (such as tooltips or navigation menus) can be dismissed by the user without moving the pointer, remains visible until the user moves the pointer or focus, and allows the pointer to be moved over the additional content without it disappearing.

  • Electronic Documents:

    The evaluated PDF documents are static archival records and do not contain any interactive hover-triggered content layers, pop-up tooltips, or dynamic user-interface overlays.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.4.5 Multiple Ways (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform provides multiple methods for locating content, including a consistent global navigation menu, a site map, and a search function. This allows users to choose the navigation method that best suits their preferences or needs.

  • Electronic Documents:

    For multi-page PDF documents, multiple navigation methods are provided, including a clickable Table of Contents and a complete nested Bookmark tree. These features allow users to browse and jump to specific sections of the document efficiently.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.4.6 Headings and Labels (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform utilizes clear, descriptive headings to organize content and meaningful labels for all interactive components. This structure helps users navigate the page and understand the purpose of each section and form control.

  • Electronic Documents:

    Within the PDF documents, headings are used to provide a logical outline of the content, and labels are used to identify form fields and other interactive elements. Each heading and label is descriptive, ensuring that users can easily find information and understand how to interact with the document.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

2.4.7 Focus Visible (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform maintains highly visible focus indicators (such as outlines or color changes) for all interactive elements. The default browser focus styles are preserved or enhanced via CSS to ensure users can easily track their position while navigating by keyboard.

  • Electronic Documents:

    In the evaluated PDF documents, interactive elements like hyperlinks, form fields, and bookmarks show a clear visual focus indicator when navigated via the keyboard in standard PDF viewers. This allows users to identify their current location within the document's interactive structure.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.1.2 Language of Parts (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform uses the lang attribute on specific elements whenever a change in the natural language occurs within a page. This ensures that assistive technologies can accurately switch pronunciation for foreign phrases or technical terms.

  • Electronic Documents:

    In the remediated PDF documents, any text segments that differ from the document's primary language are tagged with the appropriate language attribute in the tag tree. This allows screen readers to adjust their speech synthesis to the correct language for those specific sections, as confirmed by PAC 2026 validation.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.2.3 Consistent Navigation (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform utilizes a consistent global header and footer across all pages. Navigational links, search functionality, and utility menus appear in the same relative order, providing a predictable experience for all users.

  • Electronic Documents:

    In multi-page PDF documents or sets of related documents, navigational aids such as the Table of Contents, headers, and page numbering are applied consistently. This uniformity allows users to reliably locate navigation elements regardless of which section they are viewing.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.2.4 Consistent Identification (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform ensures that icons, buttons, and other interactive elements with the same function are labeled consistently throughout the site. For example, a "Search" button or "Download" icon maintains the same accessible name and visual representation across all pages.

  • Electronic Documents:

    Within the evaluated PDF documents, recurring functional elements—such as "Next Page" buttons, "Home" links, or "Print" icons—are identified using consistent labels and alternative text. This uniformity ensures that users of assistive technology can reliably identify these features throughout the document or document set.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

3.3.3 Error Suggestion (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Supports

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform provides specific suggestions for correcting detected input errors. For example, if a required field is left blank or a date is entered in the wrong format, the system provides text-based guidance on how to fix the error and successfully submit the form.

  • Electronic Documents:

    Within interactive PDF forms, field validation scripts and tooltips are used to provide immediate feedback. If a user enters data that does not match the required format (such as a phone number or email address), the document displays a message suggesting the correct format to ensure successful data entry.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

4.1.3 Status Messages (opens in a new window or tab)
  • Web:

    Supports

  • Electronic Documents:

    Not Applicable

  • Software:

    Not Applicable

  • Authoring Tool:

    Not Applicable

  • Web:

    The website platform uses ARIA live regions (such as role="status" or aria-live="polite") to programmatically communicate status messages. When a background process completes or a search update occurs, the information is announced to screen reader users without interrupting their current task or moving their focus.

  • Electronic Documents:

    This success criterion is specifically focused on dynamic status updates within web and software interfaces. The evaluated PDF documents are static in nature; they do not generate dynamic background status messages or live updates that would require programmatic announcement via live regions.

  • Software:

    This audit is strictly limited to Electronic Documents and Web content. No standalone software applications were evaluated as part of this project.

  • Authoring Tool:

    BAIC&C provides remediation services; it does not produce or sell authoring software.

Table 3: Success Criteria, Level AAA Anchor link

Revised Section 508 Report Anchor link

Chapter 3: Functional Performance Criteria (FPC) Anchor link

Notes:

Summary of Functional Performance

General Accessibility: The website and electronic documents have been optimized to ensure that all users, regardless of their physical or cognitive abilities, can access the same information and perform the same tasks. No significant barriers were identified following the remediation process.

Impact on Visual Disabilities: By strictly adhering to WCAG Level AA standards, we have ensured that users who are blind or have low vision can rely on robust programmatic structures. Screen reader users benefit from a logical reading order and descriptive text alternatives, while users with limited vision benefit from high-contrast ratios and reflowable text that supports extreme magnification without horizontal scrolling.

Impact on Physical and Motor Disabilities: All interactive features are fully keyboard-operable, removing barriers for users who cannot use a mouse or have limited fine motor control. The removal of timed interactions ensures that users with limited manipulation or cognitive processing speed can engage with the content at their own pace.

Impact on Cognitive and Learning Disabilities: Through the use of consistent navigation, plain language, and predictable UI components, the cognitive load is minimized. Error prevention and suggestion mechanisms further support users with learning disabilities by providing clear paths to successful task completion.
CriteriaConformance LevelRemarks and Explanations
302.1 Without Vision (opens in a new window or tab)
  • Supports

  • The website platform and electronic documents are fully compatible with screen readers (such as JAWS, NVDA, and VoiceOver). All visual information is provided via text alternatives, and the logical structure (tags, headings, and landmarks) allows for complete navigation and operation without the need for sight. Every task that can be completed visually can also be completed using only audio or tactile feedback.

302.2 With Limited Vision (opens in a new window or tab)
  • Supports

  • The website and documents support standard browser and OS-level magnification up to 400% without loss of content. All text and meaningful UI elements meet or exceed minimum contrast requirements. Additionally, the responsive "Reflow" design ensures that users do not have to scroll horizontally to read content when the view is enlarged.

302.3 Without Perception of Color (opens in a new window or tab)
  • Supports

  • Color is never used as the sole functional or visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. All information presented in color—such as links, form errors, or status indicators—is also identified through text, icons, or underlining. Furthermore, all meaningful graphics and text maintain sufficient contrast to be distinguishable in grayscale.

302.4 Without Hearing (opens in a new window or tab)
  • Supports

  • The website and electronic documents do not rely on audio as the exclusive means of conveying information. Any prerecorded video content includes synchronized captions, and all information provided via audio is also available in a visual format (such as text or transcripts). The system does not require the user to hear for any functional operation.

302.5 With Limited Hearing (opens in a new window or tab)
  • Supports

  • All audio content is accompanied by visual text alternatives, including captions and transcripts. Where video is present, the website platform and document viewers allow users to adjust the volume and toggle captions. The clarity of the audio provided in prerecorded media is maintained to ensure it is as discernible as possible for users with partial hearing loss.

302.6 Without Speech (opens in a new window or tab)
  • Supports

  • The website platform and electronic documents do not require any speech or vocal input to operate. All functions, including searches, form submissions, and navigation, are fully operable via keyboard, mouse, or other non-vocal input methods. Any communication channels provided are text-based or compatible with text-to-speech technologies.

302.7 With Limited Manipulation (opens in a new window or tab)
  • Supports

  • All interactive elements and functions on the website and within the electronic documents are fully operable via a keyboard interface. The system does not require fine motor movements, simultaneous actions (like "pinch-to-zoom"), or rapid sequential clicks. Additionally, the clickable areas for buttons and links are sized sufficiently to accommodate users with limited precision, and the interface is compatible with alternative input devices such as trackballs, head-pointers, and switch access.

302.8 With Limited Reach and Strength (opens in a new window or tab)
  • Supports

  • The website platform and electronic documents are digital products that do not require any physical reach or strength to operate. All functions are accessible via standard input devices (keyboard, mouse, or assistive hardware) that can be positioned according to the user's needs. No part of the digital interface requires forceful interaction or physical stretching to access.

302.9 With Limited Language, Cognitive, and Learning Abilities (opens in a new window or tab)
  • Supports

  • The website platform and electronic documents utilize clear, plain language and a consistent, predictable layout. Navigational elements and functional components are identified uniformly throughout the experience. Form inputs provide descriptive labels and error-correction suggestions to assist users in completing tasks. Additionally, there are no time-limited interactions or flashing content that could cause distraction or stress for users with cognitive or learning disabilities.

Chapter 4: Hardware Anchor link

Chapter 5: Software Anchor link

Chapter 6: Support Documentation and Services Anchor link

Notes:

Support Documentation Notes

Format and Accessibility: Support documentation is provided in PDF/UA-compliant formats. Each document features a complete tag tree, including logical heading hierarchies (H1–H6), descriptive alternative text for all functional and informative images, and defined tab orders for any interactive form elements.

Compatibility: These files have been tested for compatibility with assistive technologies, including screen readers (NVDA, JAWS) and refreshable Braille displays. They are designed to be "Reflow" compatible, allowing users with low vision to enlarge text without losing the document's structure or requiring horizontal scrolling.

Validation: All non-web support documentation is validated using the PAC 2026 (PDF Accessibility Checker) tool to ensure 100% compliance with ISO 14289 standards. Any print-based documentation is available in these accessible electronic formats upon request to ensure equal access to support information.
CriteriaConformance LevelRemarks and Explanations
602.2 Accessibility and Compatibility Features (opens in a new window or tab)
  • Supports

  • Documentation for the website and electronic documents includes specific information on accessibility and compatibility features. This includes instructions on navigating the site via keyboard, utilizing the PDF bookmark tree for navigation, and details regarding compatibility with major screen readers (JAWS, NVDA, and VoiceOver). This information is provided in a digitally accessible format.

602.3 Electronic Support Documentation (opens in a new window or tab)
  • Supports

  • All electronic support documentation, including help materials and technical guides, is provided in accessible formats that conform to WCAG 2.1 Level AA and PDF/UA standards. These documents feature logical heading structures, descriptive text alternatives for images, and are fully navigable via keyboard and assistive technologies.

602.4 Alternate Formats for Non-Electronic Support Documentation (opens in a new window or tab)
  • Supports

  • While support documentation is primarily provided in accessible electronic formats, any non-electronic (print) documentation is available in alternate formats upon request. This includes the provision of large print, or high-quality accessible PDFs that are compatible with screen readers and refreshable braille displays, ensuring that users who cannot use standard print have equal access to support information.

603.2 Information on Accessibility and Compatibility Features (opens in a new window or tab)
  • Supports

  • Support services are equipped to provide detailed information regarding the accessibility and compatibility features of the website and electronic documents. Users can inquire about keyboard navigation, screen reader compatibility, and document structure through established support channels. The support staff is trained to understand the accessibility enhancements implemented during the remediation process to effectively assist users with disabilities.

603.3 Accommodation of Communication Needs (opens in a new window or tab)
  • Supports

  • Support services accommodate the diverse communication needs of users through multiple accessible channels. This includes support via email, web-based chat, and phone systems compatible with telecommunications relay services (TRS). The organization is prepared to interact with users through their preferred method of communication to ensure technical support is fully accessible.

This report is provided for informational purposes only and represents the compliance status of the evaluated documents as of the report date. Brousseau AI Compliance & Consulting (BAIC&C) does not warrant that this document is error-free. Any modifications made to the documents or the hosting environment after the audit date may invalidate these findings. This report does not constitute legal advice.

Feedback Anchor link

mailto:ada-compliance@brousseauaicc.com (opens in a new window or tab)